Last updated: January 2026

ct999's Privacy Policy — Your data, our responsibility

This policy clearly explains how your personal information is collected, used, and kept secure on the ct999 platform.

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Introduction & Scope of Policy

Who this policy is for and what it covers.

About This Privacy Policy

ct999 ("we", "us", or "platform") fully respects your privacy. This privacy policy explains how we collect, use, store, and protect your personal information when you use the ct999 website, mobile app, or any of our other services.

This policy applies to all registered members and users of ct999 who access our platform from Bangladesh. Please read this policy in full before using our services. Continuing to use our services indicates that you agree to this policy.

Important: This privacy policy should be read alongside our Terms and Conditions. Both documents together govern your relationship with ct999.

Scope of This Policy

This privacy policy applies to the following:

Visiting and using the ct999 website (ct999.mom).
Creating and managing a ct999 account.
Using slot games, live casino, cricket betting, or any other gaming service.
Financial transactions via bKash, Nagad, Rocket, or Upay.
Contacting our customer support team.
Participating in promotional activities or bonus offers.

This policy does not cover the privacy practices of third-party websites or services. Their own privacy policies will apply.

What Information We Collect

ct999 only collects information that is necessary to operate its services.

Information You Provide Directly

Information you submit to us when creating an account or using our services:

Identity information: Full name, date of birth, national ID number, or passport number.
Contact information: Mobile number, email address, and residential address.
Financial information: bKash, Nagad, Rocket, or Upay numbers and transaction details.
Account information: Username, password (stored in encrypted form), and preference settings.
Verification documents: Documents required for identity and age verification.

Automatically Collected Information

When you use ct999, certain information is collected automatically:

Device information: Device type, operating system, browser type, and version.
Usage information: Which pages were visited, time spent on them, and which games were played.
Network information: IP address, connection type, and internet service provider.
Cookies & tracking: Session cookies, preference cookies, and analytics cookies (more details below).
Transaction logs: Automatic records of deposits, withdrawals, and betting activity.

Note: We always aim to keep the amount of information collected to a minimum. We do not collect anything that is not essential to operating our services.

Purpose of Data Use

Why and how your information is used.

Primary Purposes of Use

ct999 uses your information for the following purposes:

Account management: Creating accounts, verification, login, and maintaining security.
Service delivery: Gaming services, transaction processing, and bonus distribution.
Customer support: Providing assistance via live chat or email ([email protected]).
Security assurance: Fraud detection, anti-money laundering checks, and account protection.
Legal compliance: Maintaining records required to comply with applicable laws and regulations.
Responsible gaming: Identifying potentially problematic gaming behaviour and providing necessary support.

Secondary Purposes of Use

With your consent, we may also use your information for the following purposes:

Providing a personalised experience — showing games or promotions based on your preferences.
Informing you about new bonuses, tournaments, or services.
Conducting aggregate (non-personalised) analysis to improve the platform.

You may withdraw your consent for these secondary uses at any time. Withdrawing consent will not affect your ability to use our core services.

Data Sharing & Disclosure

In what circumstances and with whom we may share information.

Policy on Sharing Information with Third Parties

ct999 does not sell, rent, or share your personal information with any third party for commercial purposes. However, information may be disclosed in the following limited circumstances:

Service providers: Trusted partners for payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers. These providers may only use information for specific tasks under a contractual agreement.
Legal obligations: Information may be disclosed under a court order, a lawful request from a government authority, or applicable law.
Fraud prevention: Information may be shared with relevant authorities in connection with investigations into suspected financial crimes or fraud.
Business restructuring: If ct999 undergoes a corporate restructuring, merger, or acquisition, user information may be transferred to the new party. We will notify users in advance in such cases.

Your protection: We have strict data processing agreements with any third party acting on behalf of ct999. They may not use your information for any purpose beyond what is set out in this policy.

Cookies & Tracking Technologies

How ct999 uses cookies and how you can control them.

Types and Use of Cookies

ct999 uses the following types of cookies:

Essential cookies: Required for the site to function properly. These cookies maintain your login session and keep security features active. Disabling them will disrupt the core functionality of the site.
Functional cookies: Remember your preferences (such as language settings and game history) and provide an improved user experience.
Analytics cookies: Collect aggregate data on how many times pages are viewed and how users navigate the site. This information helps us improve our services.

Cookie Controls

You can delete or block cookies at any time by changing your browser settings. Please note that disabling essential cookies will prevent you from logging in or completing transactions on the site.

Most modern browsers have cookie management options under Settings → Privacy. After making changes, you will need to log in to ct999 again.

Data Security Measures

The technical measures we take to keep your information safe.

Technical Security Measures

ct999 takes the following measures to protect your information:

SSL encryption (SSL/TLS): All data transmitted between your browser and our servers is secured with 256-bit encryption.
Password hashing: Your password is never stored directly; only an encrypted hash is stored.
Firewall & anti-DDoS: Our servers are protected by advanced firewalls and DDoS prevention systems.
Regular security testing: We regularly conduct security audits using third-party experts.
Access controls: Only authorised staff can access information, and only to the extent required for their role.
Data backups: Your information is regularly backed up in secure, encrypted storage.

Limitations: No method of data transmission over the internet or electronic storage is 100% secure. We strive to provide the highest level of protection, but cannot guarantee absolute security. If we become aware of a security incident, we will notify you promptly.

Data Retention & Your Rights

How long your information is retained and what rights you have.

Data Retention Period

ct999 retains your information only for as long as it is legally or operationally necessary:

Active accounts: All information is retained for as long as your account remains active.
After account closure: Financial transaction records and identity verification documents are retained for the period required under applicable law.
Analytics data: Aggregate and non-personalised analytics data may be retained for an extended period.
Legal claims: Information relevant to a legal dispute or claim is retained until the matter is resolved.

Your Data Rights

As a ct999 user, you have the following rights:

Right of access: The right to know what information we hold about you and to receive a copy of that information.
Right to rectification: The right to request correction of any inaccuracies in your information.
Right to erasure: The right to request deletion of your personal information in certain circumstances (this may not apply in full where legal obligations are involved).
Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
Right to portability: The right to receive your information in a structured, commonly used format.
Right to object: The right to object to the use of your information for specific purposes.

To exercise these rights, contact us via live chat or by emailing [email protected]. We will process your request in a timely manner.

Minors & Responsible Gaming

Our policy on protecting minors and ensuring safe gaming.

Protection of Minors

ct999's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform, we will immediately close that account and delete any collected information.

If you become aware that a minor has registered on ct999, please notify us.

Responsible Gaming & Data Use

ct999 monitors user gaming behaviour to identify potentially problematic gaming patterns. This information is used for the user's wellbeing, never for marketing purposes. You can find more details on our Responsible Gaming page.

Policy Changes & Contact

When this policy may change and how to contact us.

Policy Update Notices

ct999 may update this privacy policy from time to time. Amendments may be necessary due to changes in services, legal requirements, or business operations.

For any significant changes, we will notify you in the following ways:

Sending a notification to your registered email address.
Displaying a special notice when you access the site.
Updating the "Last updated" date on the privacy policy page.

Continuing to use our services after any changes will indicate that you agree to the updated policy. If you do not agree, you have the option to close your account.

Privacy Complaints

If you believe that ct999 has violated this policy or that your information has been misused, please contact us. We take all complaints seriously and will conduct a proper investigation.